Deliver the Home Inspection Report Your Clients Really Want

Ask any home inspector and we almost always say the same thing: ‘My clients hire me because of my report’. After looking at hundreds of home inspection reports and talking with hundreds of home inspectors I just can not understand how this is the case. If clients love the 20 page, 3 part form checklist report just as much as the 175 page report with 5 photos of every room I must be missing something.

How do you deliver the home inspection report your clients really want? First thing to do is ask them. So that is what I did and this is what my clients told me.

Show Me What You are Talking About

A few sentences and a photo or two can explain way more than a page of text. Using photos makes much more sense and makes reports easier to read and to understand. Modern home inspection reports are all about the photos.

Don’t get tempted to just add a big block of Report Photos at the end of your reports though. Your clients will have to flip back and forth trying to understand where which photo goes with which statement. What a pain to read and to try to understand.

Give Me a Report I Can Actually Read

My times than not I have heard, “How do they expect me to read this thing! It’s over 100 pages long!’. If you have not heard this about your or one of your competitors reports you have not been listening.

Most of us became home inspectors to help teach people about their homes and to help them learn. That does not mean that our reports need to be a text book. Our clients want a report they can read and understand. If they want or need more information they will ask or more likely Google or You Tube the information.

Tell Me Why It’s Important and What to Do Next

After looking at homes every day and going to classes with other home inspectors it gets really easy to lose sight of what our clients know. We became home inspectors to help people and share our knowledge and experience. Is it fair to just tell our clients that something is wrong without going on to tell them why and where to go next.

I know we have been warned over and over about liability. You may not be comfortable telling your clients how soon something should be done or some ballpark of the costs. But we have a responsibility to help our clients. Take some time and ask them yourselves what they need from you.

Give Me a Summary I Can Understand

By far the biggest demand was for a summary of the home inspection. Not just a list of deficiencies, or several lists broken down by safety or maintenance. The clients I spoke with wanted a summary, an executive summary, of the home written in a way they could understand it.

This really makes sense. Most home inspection reports I’ve seen are written in a way that other home inspectors, most realtors, and even some home buyers can understand. But the average home buyer may not. After spending several hours with a home inspector looking at things they will not see again for years can get overwhelming. It was made pretty clear, they wanted a summary they they could understand.

Using the Inspection Support Network with Tap Inspect

When you operate an inspection business, you know that time is money. Tap Inspect was designed to save as much time as possible while you’re at the job site, but all of the effort associated with scheduling and coordinating inspections can also be very time-consuming. With that in mind, we are thrilled to announce that Tap Inspect now integrates directly with the Inspection Support Network.

What is the Inspection Support Network?

ISN specializes in handling every aspect of your inspection business, from scheduling and agreements to invoicing and billing. Their service provides a great solution to reducing the overhead associated with coordinating with your customers.

How does it work?

Take a look at our detailed guide for information on how to get started.

Once you have connected your ISN account to Tap Inspect, scheduling an inspection at ISN will automatically create a report in Tap Inspect with the property address, client, agent, and other information already filled out for you. All you need to do is tell us which template to use for each ISN order type and our system will do the rest.



Tap Inspect can even populate items in the general section of your report with information that was entered at ISN, such as approximate age, square footage, etc.



If you prefer, we can also push published report PDFs back to ISN’s system so that you can take advantage of their report delivery features. ISN will appear as a recipient when you publish a report, alongside the client and agents.



We have worked hard to make the experience as seamless as possible, and we would love to hear your feedback.

Expire Your Report Invitations in Tap Inspect

Not everyone wants their reports to be available forever. You can always read any of your old reports but maybe you want to set a time limit on your invitations.

Invitations Don’t Have to Be Forever

When your reports are published by Tap Inspect we send an invitation email on your behalf. The invitation has a special link that your client or their agent clicks to view the pickup page and then to view their report.

Up until recently, those links worked forever, unless we manually expired them at your request.

Set Your Invite to Expire

We have added the ability to set the expiration to any number of months or years from the time you published your reports. Take a look at this handy howto article showing how.

How I Use Tap Inspect with HomeBinder

I have been using HomeBinder in my home inspection business. My clients have really liked the idea and seem to appreciate the free lifetime subscription I give them.

Since getting started, I have picked up a few best practices that I wanted to pass along. They should make it incredibly easy to use Tap Inspect along with HomeBinder. You can provide a little extra value to your clients without it taking any more time or effort.

What is HomeBinder?

HomeBinder gives homeowners a place to manage their home maintenance needs. They also provide a few other features like recall checks of appliances and equipment. HomeBinder will also send maintenance reminders that you can pre-setup.

Once you create a HomeBinder account as a home inspector, you can setup a template with all the reminders you want your clients to get. You can even add a list of contractors you trust and provide documents like a flyer or maintenance guide.

Create a HomeBinder from Tap Inspect

We tried to make getting set up as simple as possible. After you set up the HomeBinder integration, it shows up in the app just like the client or agents. When you publish your report, it gets published to HomeBinder too.

We put together a guide to help you get set up.

Update your Invitation Email

At the end of my inspections I have been telling my clients about HomeBinder. Then I say to keep an eye out for an email from them in a few days. It seemed a lot simpler to update my invitation email with the same info.

Invite Email
I think this has worked pretty well. It reminds my client what to expect and also lets them get a little more information before the binder arrives. I also like the idea that their agent sees the same invitation so they know about the gift.

Auto Transfer Your Binders

My goal is to get the HomeBinder into my client’s hands while they are still thinking about the home inspection. I think they are more likely to engage if they are still thinking about the inspection. HomeBinder has a setting to let you do it automatically.

There are two important things to keep in mind. First, once you transfer a binder you can not edit it again. Second, once you publish your Tap Inspect report to HomeBinder, you have to manually update HomeBinder with the new PDF if you re-publish the report.

The default HomeBinder Binder Transfer/Share Delay (in hours) setting is 5 hours. I changed it to 72 hours, or 3 days. That gives me plenty of time to update the report PDF if I needed to make any changes.

Remind Your Client to Enter Appliance Info

I am not a fan of typing or long checklists. That includes recording any serial or model numbers in my home inspection reports. Why not ask the client to enter them? In my HomeBinder template I have added a Maintenance Item to remind them 60 days after the binder gets created.


My thinking is that not everyone will find value in the recall checks and notifications. If my client does see the value they will not mind entering the information. By entering the information, they will use HomeBinder and hopefully explore a little more.

6 Things Every Home Inspection Client Should Know

Your New Home Will Have Problems

I usually start my home inspections by telling my client, “Homes are like people. We are all a little messed up.” My point is to prepare them that there will be a list of issues and that is OK.

I like to go on and tell my clients that my wife still loves me even though I have my issues and that a home is no different. Embrace it.

Almost Anything Can Be Fixed

There are a few things that terrify a client when they hear them: mold, asbestos, safety. Yes they can be scary but no scarier than a furnace that needs replacing or windows that need repairs and painting.

Let us, your humble home inspector, point you in the right direction. Almost everything can be fixed and just because it was here, does not make it a ‘bad house’.

Not Everything Will Get Fixed

Right after I tell my clients that my wife still loves me, even with my issues, I qualify that by saying, “Some things will never change and thank goodness she understands.”

No home is perfect and not everything will be fixed. Even my own home has repairs that need to be done and systems that are ready to be updated. It is just part of owning a home. Relax!

We Can not Predict the Future

I really wish we could tell you how long the roof will last or when the furnace will need to be replaced. It’s just not possible. We can give you an idea how long they normally last and what kind of condition they are in now. But no one can predict the future.

We Will Not Find Everything Wrong in The Home

We are here to find the big stuff. Things of consequence like water, safety, structure. We will not find or report on everything wrong in the home. That is just not what we are here for.

Owning and maintaining a home is a continuous process. Every year I find, and sometimes fix, things in my home that have been there since it was built.

Get Your Heart and Head in Check

It can be incredibly tough to step back from your love of the home to see it as an investment. Once you see our list of repairs and observations, it can be a bit overwhelming. Take a deep breath.

Our report may include a few things that need to be done now. But it will mostly be a to do list while you own the home. Not everything needs to be done right away and a good inspector will help you understand that.

Takes things one at a time and don’t let a long list affect your love of the home.