4 Steps to Succeed in Any Real Estate Slowdown

The trick to success in any real state slowdown is simple. Make it easy for your clients to navigate through the home inspection process and make sure agents know how you are doing it.

Any home inspector can do it with these four simple steps.

1. Know Thy Inspection Client

Over the past few years, agents and clients have become a bit more “millennial”. They use their phones for everything except making a voice phone call. They would much rather text, email, or use a website.

White glove or red carpet service has taken a completely different meaning. It used to mean personal one-on-one relationship based service. Now it means simple, low friction, and easy to do from my phone kind of service.

Have you adapted to meet the changing needs and expectations of your clients and agents?

2. Build Your Brand to Stand Out

It’s hard to stand out in the home inspection business. Most homebuyers just don’t understand the difference between one home inspection company and the other. That is where branding comes in.

Your brand is not just a pitch. It is how you and your company stand out from all the other home inspectors. Do you deliver reports onsite? That speed of delivery can make you stand out. Do you offer a warranty or recall check? People love a freebie. Do you offer discounted Radon, mold, or sewer scope? Your competitors MAY NOT.

Deciding how your branding will fit into a new market takes time. But now is the best time to do it and use these 5 Musts to Market Your Home Inspection Business on the Internet.

3. Socialize to Grow Your Referral Network

Now is the time to be out there talking and meeting up with agents and even other home inspectors. You may have had to turn away an agent or two when things got busy. Now is the time to reconnect and let them know you are in it for the long haul. Be sure they will come back to you.

Not all home inspectors are your competition. Once you establish a place in your local market, there is plenty of work to go around. Other home inspectors become your colleagues, and you realize it is in all your interests to work toward some common goals.

Over the last few years, it’s been next to impossible to find a time to meet up. Once the days get shorter and everyone’s business slows down, it gets easier. Make the effort and meet up. Tell your war stories, and listen to theirs. Share the struggle. Being a home inspector is unlike anything else.

4. Scale Up With a Tool Like Tap Inspect

Now that you’ve taken care of the basics to help your home inspection business succeed, it’s time to invest in solutions that will save time, boost efficiency, and help grow your business even more.

Tools like Tap Inspect let you schedule new jobs right from your phone while you are out in the field networking and inspecting. Being able to share media rich reports almost immediately after the inspection helps you stand out from the competition.

Tap Inspect Autopilot helps you scale up even more.  Automating your agreements, invoicing, and collecting online payments gives you more time to market and inspect.

Autopilot messaging sends automatic reminders and follow up messages to your clients and agents. Giving your brand the professionalism to stand out from the competition.

NEW: Autopilot Scheduled Messages

Good communication is the key to keeping your clients and agents informed throughout their home inspection process. Messaging is the primary way your clients and agents experience that communication.

This works well but it is only part of delivering an incredible experience to your clients and agents.

Why Scheduled Messages?

Client and agent messages are sent when certain events occur in the lifecycle of a job. These are events like when you confirm when you reschedule, or when the inspection results are available for the job.

Scheduled messages are different. They let you set up and send automated messages before or after many points in the lifecycle of a job.

This lets you can send reminders before the inspection and send follow-up messages afterward. Providing an end-to-end customer experience that your clients and agents will appreciate.

What does it look like and how can I use it?

A scheduled message is just like any other Autopilot message. With one exception. You can tell Tap Inspect to deliver the message before or after an event that occurs in the lifecycle of an Autopilot job. Not just when the event occurs.

You can schedule your messages to be delivered minutes, hours, days, or months before and after most events. 

Your account is set up with a few default scheduled messages but they are disabled by default. You can use these or add your own.

Get Started With Scheduled Messages

Sign into your web account and go to your Messaging settings page. This is where you can enable the default scheduled messages to start using them immediately or add new scheduled messages.

Tap on an Inspection Reminder message to open it. Enable the message and tap Save Changes at the bottom of the screen. That message will be sent the day before the Inspection Date of the next job on your schedule.


You are all set! Enable the other messages you want to send. Edit the body to fit your voice and branding and save the changes.

Your clients and agents will appreciate you keeping them informed and prepared with end-to-end communications.

NEW: Tap Inspect System Status Page

We’ve all been there. You’re working on a report or are ready to share your results with your client and you get an error. Is it just you? Is it your internet connection? Is it Tap Inspect?

Many Tap Inspectors will reach out to the support team or to the Tap Inspect Facebook group asking if there is a problem. But that takes time before you get a reply.

Why a System Status Page?

The Tap Inspect System Status Page is available to immediately view the current status of all the different Tap Inspect systems. You can also see the details of any incidents that are being worked on and that have been resolved.

Do you want to be proactively informed of any changes in the status of Tap Inspect systems? You can subscribe to the system status page to get proactively notified when an incident occurs.

What does it look like and how can I use it?

The system status page can be accessed directly from status.tapinspect.com or from the footer of your web account. Each major Tap Inspect system is displayed with a color-coded graph showing the current and historical status of that system.



The Partner Services system is a little different. It is a compilation of several partner services. It can be expanded to list each of these along with the current and historical status of each.



Tap Subscribe to Updates to be proactively notified of incidents and updates as they are posted.

Bookmark or Subscribe to Stay Updated

Go to status.tapinspect.com and bookmark the page. That will make it simple and easy to find when you think there may be a problem.

You can also Subscribe to Updates to stay updated on system status changes by email. Be sure to check your inbox for the email and confirm the subscription.

Earn by Learning at Tap Inspect Academy

tap-inspect-academy-page

Most Tap Inspectors get up and running with minimal assisted support. When questions come up, they find their own answers in the Help Center, our blog, or others in our Tap Inspect Facebook group. But this doesn’t always work for every inspector.

  • Do you want a more structured approach to mastering Tap Inspect?
  • Are you not always sure of the questions you need to ask?
  • Do you sometimes have trouble knowing where to look for answers on your own?

We launched Tap Inspect Academy to put all of our best practices and step-by-step tutorials in one place. Each course focuses on one of the big ideas needed to master Tap Inspect and help transform your inspection business.

We are so confident that you will be successful after completing the Tap Inspect Academy courses that we will pay you to do it. You not only get to learn everything we know, but you will also earn subscription credits in the process.

Learn at Your Own Pace

Tap Inspect Academy is an online school just like the online learning you used while becoming licensed or certified as a home inspector.

Each Tap Inspect Academy course builds on the concepts mastered in the previous course. Smaller courses like Getting the Best Support take less than 30 minutes for most people to complete.

Longer and more involved courses, like Master the Basics of Tap Inspect, take longer. We have broken these down into sections that most people can complete in one sitting of 15 minutes or less.

Enroll Today and Earn Subscription Credits

Go to Tap Inspect Academy and enroll today!

Start with Getting the Best Support to set yourself up for success before diving into Mastering the Basics of Tap Inspect. As you complete each course, grab your diploma and send it to info@tapinspect.com. We will add the subscription credits to your account.

NEW: Tap Inspect 6.0 Modern App Experience

Tap Inspect 6.0 is here, and it contains both a new and improved app experience and the legacy experience you have been using.

The Tap Inspect mobile app has been rebuilt from the ground up with a new modern interface, hi-res photos, HTML reports, and more.

We have been working for years to make these improvements. We’re only getting started on building a better inspection experience.

More than likely, you have already installed Tap Inspect 6.0 and do not even know it.

Don’t worry! The new interface is invitation-only as we continue to add new features and enhancements. You can stay with the legacy interface for a bit longer if you like.

New Modern Interface

The main screen is now a calendar to help you quickly see what you have going on today, tomorrow, and next week.

All of your templates, reports, and saved comments are still there, and the report writing workflow has not changed. The new improvements will not slow you down.

Go into a Job, and you can see a lot more information than the legacy app experience provides. If you have been using Autopilot or your web account to schedule new jobs, this will look very familiar.

There is notes feed just like in your web account. Autopilot Agreements and Invoices are also now visible in the mobile app.

Custom Comment Types

Your Saved Comments are available and still have the same Deficiency and Informational comment types as they always have. With the modern app experience, you can take advantage of custom comment types.

Define as many different comment types as you need to report your findings. Flag the comment types you want to be displayed on the report summary. Comment icons have been replaced with color-coding to let you use as many different comment types as you like.

Hi-Res Photos with HTML Reports

Your clients and their agents experience your work through Messaging and the Client Portal. We have migrated most of your Report Publishing settings to make your transition from the legacy to the modern experience as painless as possible.

With the modern experience, your clients and agents view your Reports as an HTML web page. They can also download the full report as a PDF or just the report summary if they want to keep a copy for their records.

The HTML web report will provide options for customization and rich content delivery to your clients. Click on any image to view the full hi-res image on the web.

The new custom comment types let you share a filterable report summary to make digesting long inspection reports easier for your client and their agents.

Team Features

One of the most significant parts of building the new app experience has been to make it easier for you to manage your inspection team from your device while everyone is out in the field.

There are quite a few multi-inspector Team specific improvements to the modern app experience.

  • Shared Team Templates
  • Edit Team Jobs from the mobile app
  • Assign or reassign jobs from the mobile app.
  • Co-inspect the same job from your own account.

We believe that these updates will make it more and more possible to run your entire inspection business from your phone. Managing your team of inspectors is just a small part of that. We think you will be amazed at what we have on the drawing board.

Get the Modern Experience Today

We’re excited about the opportunities the new mobile app has given us. We’re only getting started on building a better inspection experience from here.

When you are ready to take the leap, take a moment to review the Getting Started Guide. Once you have verified your account is eligible, contact support to verify you are eligible for the modern experience, and they will help you make the change.