We’ve all been there. You’re working on a report or are ready to share your results with your client and you get an error. Is it just you? Is it your internet connection? Is it Tap Inspect?
Many Tap Inspectors will reach out to the support team or to the Tap Inspect Facebook group asking if there is a problem. But that takes time before you get a reply.
Why a System Status Page?
The Tap Inspect System Status Page is available to immediately view the current status of all the different Tap Inspect systems. You can also see the details of any incidents that are being worked on and that have been resolved.
Do you want to be proactively informed of any changes in the status of Tap Inspect systems? You can subscribe to the system status page to get proactively notified when an incident occurs.
What does it look like and how can I use it?
The system status page can be accessed directly from status.tapinspect.com or from the footer of your web account.
Each major Tap Inspect system is displayed with a color-coded graph showing the current and historical status of that system.
The Partner Services system is a little different. It is a compilation of several partner services. It can be expanded to list each of these along with the current and historical status of each.
Tap Subscribe to Updates to be proactively notified of incidents and updates as they are posted.
Bookmark or Subscribe to Stay Updated
Go to status.tapinspect.com and bookmark the page. That will make it simple and easy to find when you think there may be a problem.
You can also Subscribe to Updates to stay updated on system status changes by email. Be sure to check your inbox for the email and confirm the subscription.
Most Tap Inspectors get up and running with minimal assisted support. When questions come up, they find their own answers in the Help Center, our blog, or others in our Tap Inspect Facebook group. But this doesn’t always work for every inspector.
Do you want a more structured approach to mastering Tap Inspect?
Are you not always sure of the questions you need to ask?
Do you sometimes have trouble knowing where to look for answers on your own?
We launched Tap Inspect Academy to put all of our best practices and step-by-step tutorials in one place. Each course focuses on one of the big ideas needed to master Tap Inspect and help transform your inspection business.
We are so confident that you will be successful after completing the Tap Inspect Academy courses that we will pay you to do it. You not only get to learn everything we know, but you will also earn subscription credits in the process.
Learn at Your Own Pace
Tap Inspect Academy is an online school just like the online learning you used while becoming licensed or certified as a home inspector.
Each Tap Inspect Academy course builds on the concepts mastered in the previous course. Smaller courses like Getting the Best Support take less than 30 minutes for most people to complete.
Longer and more involved courses, like Master the Basics of Tap Inspect, take longer. We have broken these down into sections that most people can complete in one sitting of 15 minutes or less.
Start with Getting the Best Support to set yourself up for success before diving into Mastering the Basics of Tap Inspect. As you complete each course, grab your diploma and send it to firstname.lastname@example.org. We will add the subscription credits to your account.
Don’t worry! The new interface is invitation-only as we continue to add new features and enhancements. You can stay with the legacy interface for a bit longer if you like.
New Modern Interface
The main screen is now a calendar to help you quickly see what you have going on today, tomorrow, and next week.
All of your templates, reports, and saved comments are still there, and the report writing workflow has not changed. The new improvements will not slow you down.
Go into a Job, and you can see a lot more information than the legacy app experience provides. If you have been using Autopilot or your web account to schedule new jobs, this will look very familiar.
There is notes feed just like in your web account. Autopilot Agreements and Invoices are also now visible in the mobile app.
Custom Comment Types
Your Saved Comments are available and still have the same Deficiency and Informational comment types as they always have. With the modern app experience, you can take advantage of custom comment types.
Define as many different comment types as you need to report your findings. Flag the comment types you want to be displayed on the report summary. Comment icons have been replaced with color-coding to let you use as many different comment types as you like.
Hi-Res Photos with HTML Reports
Your clients and their agents experience your work through Messaging and the Client Portal. We have migrated most of your Report Publishing settings to make your transition from the legacy to the modern experience as painless as possible.
With the modern experience, your clients and agents view your Reports as an HTML web page. They can also download the full report as a PDF or just the report summary if they want to keep a copy for their records.
The HTML web report will provide options for customization and rich content delivery to your clients. Click on any image to view the full hi-res image on the web.
The new custom comment types let you share a filterable report summary to make digesting long inspection reports easier for your client and their agents.
One of the most significant parts of building the new app experience has been to make it easier for you to manage your inspection team from your device while everyone is out in the field.
We believe that these updates will make it more and more possible to run your entire inspection business from your phone. Managing your team of inspectors is just a small part of that. We think you will be amazed at what we have on the drawing board.
Get the Modern Experience Today
We’re excited about the opportunities the new mobile app has given us. We’re only getting started on building a better inspection experience from here.
When you are ready to take the leap, take a moment to review the Getting Started Guide. Once you have verified your account is eligible, contact support to verify you are eligible for the modern experience, and they will help you make the change.
Landing a new home inspection client usually comes down to only two things. Can you do the inspection within the time allowed in their purchase contract? Is your price reasonable?
In a Porch survey of 998 home buyers, 72% only considered one inspector before deciding who to hire. That fits with the home inspection industry opinion that the first home inspector to talk to a buyer will usually get the job. So why do so many home inspectors stress so much about their pricing?
Do you Guesstimate or Complicate Your Pricing?
A lot of home inspectors seem to “just know” what the price should be once they’ve talked to someone about a job. I’ve heard more than one inspector say “That will be $350 for that size home” while talking on the phone and driving down the highway. It’s pretty much just a guesstimate so they can get to a yes or a no and get on with their day.
Others have incredibly complicated pricing models that take into consideration almost everything they could know about the property and the job. How far away is it? How many square feet is the home? What is the age of the home? Is there a crawl space? And more!
It can turn into a game of twenty questions and your potential client might not even know most of the answers. That is not way to help a new client feel comfortable and confident that you will help them through the home inspection process.
Keep it Simple
Autopilot starts you out with the most common industry pricing model. There is a base price that goes up based on how much larger the home is above some minimum. You only need one piece of information about the home, the square feet, and the pricing calculator does all the math for you.
You know your market best. Is the base price too low? Is it too high? Adjust it to what makes sense in your area. Is the minimum square feet ending up being too large of a home? Adjust it to fit the types of homes you typically inspect.
Why Simple Pricing Works
Simple pricing helps land more inspections because your new client feels comfortable with you and does not get overwhelmed. Remember, the home inspection process is just another step in the Homebuyer’s Journey. When we help our clients feel comfortable and cared for an extra $25 or $50 becomes a small price to pay. You become their home inspection hero by guiding them through the home inspection process.
We will be increasing prices for all subscription plans on July 15, 2021.
The cost of Pay As You Go reports will be increasing to $150 for 20 reports. Reports will no longer expire after a year.
The cost for new Unlimited plan subscribers will be increasing to $90 per month.
The cost for new Team plan subscribers will be increasing to $90 per month plus $45 per each additional inspector on the team.
How does this affect you?
All of our subscribers are very important to us. Your loyalty and support are what has helped us grow and improve Tap Inspect to where it is today. With that in mind we want to help you transition to the new pricing over time in as painless manner as possible.
Unlimited and Team Plans
All current Unlimited and Team subscribers will transition into the new pricing over a full year in three steps.
On July 15, 2021 the cost will increase to $70 per month
On January 15, 2022 the cost will increase to $80 per month
On July 15, 2022 the cost will increase to $90 per month.
For Team plans the cost of each additional inspector will increase in the same manner.
On July 15, 2021 the cost per additional inspector will increase to $35 per month
On January 15, 2022 the cost per additional inspector will increase to $40 per month
On July 15, 2022 the cost per additional inspector will increase to $45 per month
Pay As You Go Plan
Existing Pay As You Go subscribers have a few different options before the July 15, 2021 price increase.
Option 1: Buy more reports at the current price of $125 for 25 reports before the price increase. As an added bonus, these reports will not have an expiration so you can stock up while you are still busy.
Option 2: Switch to an Unlimited plan before the price increases. This would make you eligible for the Unlimited plan gradual price increase.
Why are we raising prices?
This is our first price increase in 10 years, and it’s coming after making a multi-year investment into improving and expanding Tap Inspect to better serve inspectors just like you.
We’ve been receiving incredible feedback from inspectors using our new Autopilot features to reduce the hassle of operating their business with easy scheduling, automated client messaging, e-signing agreements, and inspection invoicing.
And our beta audience is loving the upcoming new version of our mobile app. The high-res photos, updated html reports, and more comment types will wow your clients and agents.
The new mobile app with Autopilot features built-in will get you close to running your entire inspection business directly from your phone or tablet.
These are very exciting times at Tap Inspect and we are so happy you will be with us to enjoy the new features and improvements in the pipeline.