How Simple Pricing Helps Land More Inspections

Landing a new home inspection client usually comes down to only two things. Can you do the inspection within the time allowed in their purchase contract? Is your price reasonable?

In a Porch survey of 998 home buyers, 72% only considered one inspector before deciding who to hire. That fits with the home inspection industry opinion that the first home inspector to talk to a buyer will usually get the job. So why do so many home inspectors stress so much about their pricing?

Do you Guesstimate or Complicate Your Pricing?

A lot of home inspectors seem to “just know” what the price should be once they’ve talked to someone about a job. I’ve heard more than one inspector say “That will be $350 for that size home” while talking on the phone and driving down the highway. It’s pretty much just a guesstimate so they can get to a yes or a no and get on with their day.

Others have incredibly complicated pricing models that take into consideration almost everything they could know about the property and the job. How far away is it? How many square feet is the home? What is the age of the home? Is there a crawl space? And more!

It can turn into a game of twenty questions and your potential client might not even know most of the answers. That is not way to help a new client feel comfortable and confident that you will help them through the home inspection process.

Keep it Simple

Autopilot starts you out with the most common industry pricing model. There is a base price that goes up based on how much larger the home is above some minimum. You only need one piece of information about the home, the square feet, and the pricing calculator does all the math for you.

autopilot-price-calculator

You know your market best. Is the base price too low? Is it too high? Adjust it to what makes sense in your area. Is the minimum square feet ending up being too large of a home? Adjust it to fit the types of homes you typically inspect.

Why Simple Pricing Works

Simple pricing helps land more inspections because your new client feels comfortable with you and does not get overwhelmed. Remember, the home inspection process is just another step in the Homebuyer’s Journey.  When we help our clients feel comfortable and cared for an extra $25 or $50 becomes a small price to pay. You become their home inspection hero by guiding them through the home inspection process.

Price Increase Details and Why They are Happening

We will be increasing prices for all subscription plans on July 15, 2021.

The cost of Pay As You Go reports will be increasing to $150 for 20 reports. Reports will no longer expire after a year.

The cost for new Unlimited plan subscribers will be increasing to $90 per month.

The cost for new Team plan subscribers will be increasing to $90 per month plus $45 per each additional inspector on the team.

How does this affect you?

All of our subscribers are very important to us. Your loyalty and support are what has helped us grow and improve Tap Inspect to where it is today. With that in mind we want to help you transition to the new pricing over time in as painless manner as possible.

Unlimited and Team Plans

All current Unlimited and Team subscribers will transition into the new pricing over a full year in three steps.

  • On July 15, 2021 the cost will increase to $70 per month
  • On January 15, 2022 the cost will increase to $80 per month
  • On July 15, 2022 the cost will increase to $90 per month.

For Team plans the cost of each additional inspector will increase in the same manner.

  • On July 15, 2021 the cost per additional inspector will increase to $35 per month
  • On January 15, 2022 the cost per additional inspector will increase to $40 per month
  • On July 15, 2022 the cost per additional inspector will increase to $45 per month

Pay As You Go Plan

Existing Pay As You Go subscribers have a few different options before the July 15, 2021 price increase. 

Option 1: Buy more reports at the current price of $125 for 25 reports before the price increase. As an added bonus, these reports will not have an expiration so you can stock up while you are still busy. 

Option 2: Switch to an Unlimited plan before the price increases. This would make you eligible for the Unlimited plan gradual price increase.

Why are we raising prices?

This is our first price increase in 10 years, and it’s coming after making a multi-year investment into improving and expanding Tap Inspect to better serve inspectors just like you.

We’ve been receiving incredible feedback from inspectors using our new Autopilot features to reduce the hassle of operating their business with easy scheduling, automated client messaging, e-signing agreements, and inspection invoicing.

And our beta audience is loving the upcoming new version of our mobile app. The high-res photos, updated html reports, and more comment types will wow your clients and agents. 

The new mobile app with Autopilot features built-in will get you close to running your entire inspection business directly from your phone or tablet.

These are very exciting times at Tap Inspect and we are so happy you will be with us to enjoy the new features and improvements in the pipeline.

New: Save Time and Simplify your Inspection Business with Autopilot

No Hassle Scheduling

There is so much more to running a home inspection company than just doing inspection reports. That is why we built Autopilot.

Autopilot is a suite of powerful features that automate job scheduling and the back office tasks of providing your home inspection services. It is our biggest update since we launched Tap Inspect over 10 years ago.

We had three goals when building Autopilot.

  1. Reduce the hassles of providing home inspection services.
  2. Save you the time spent doing repetitive scheduling chores.
  3. Deliver a better inspection experience to your clients and your agents.

We translated all of the best practices that we’ve developed in our 20+ years of personal experience in the home inspection industry into building a shockingly easy-to-use system. It is simple, sleek, and efficient. Just like the Tap Inspect reporting app.

Autopilot is based on the idea that clients contact you to provide some type of service. Usually a service like a home inspection. Once you set up your services Autopilot takes care of the rest. Just set it and forget it to prevent costly mistakes and remove worry. Learn more about Services in our help center.

Have confidence that you are providing a professional experience, regardless of how busy you are. You will have happier client relationships by earning more positive reviews and referrals to grow your business.

Scheduling Made Simple

When it comes to booking new inspection jobs it usually comes down to availability and price. Scheduling jobs with Autopilot makes it simple to get to both quickly and simply. We designed the scheduling workflow based on how you already talk to potential clients on the phone.

Your Tap Inspect calendar makes it easy to find open availability at a glance, even with multiple inspectors. Connect your personal Google calendars to block out time so you don’t double book.

The simple price calculator easily lets you bid the job on the phone so you can book it on the first call. Then it’s as easy as getting the property information and the people involved.

Provide a Better Inspection Experience

The web based Client Portal provides a professional experience to your clients and agents by putting everything related to their inspection in one place. To add more of a professional touch it is branded with your Company and User information.

Client Portal

Clients & agents are kept notified with important updates or when they need to take action with Autopilot’s automated Messaging system.

There’s no need to manually send messages. You can also customize the messaging language across all of the automated emails.

Agreements and E-Signing

Autopilot Agreements help prevent a simple mistake from costing you thousands later. Reduce your home inspection liability by sending your agreements as soon as you schedule a new job and by requiring signatures on your agreements before anyone can access your inspection results. Your clients can electronically sign or sign in person on your device when you are at the job.

Agreements are automatically added and sent before the scheduled job to give your client plenty of time to review and ask any questions. Add one or multiple agreements for each job. You can also add or remove agreements after the job has been confirmed.

Autopilot Agreements are much cheaper than services like Docusign and easier than manually sending agreements from another service. Learn more about Agreements in our help center.

Invoicing and Price Calculators

Autopilot Invoices are created for you automatically from the services you are providing on the job. The Invoice feature lets you choose to require payment before clients can access the inspection results so you can quit chasing clients or manually sending reminders for payment.

Invoicing & Price Calculator
The Invoice feature is also what lets you do near instant pricing of potential jobs while you are still on the phone with a potential client so you can respond quickly & win more jobs.

No more guesstimating because Autopilot does the math for you. The customizable price calculators work for any business and accommodate multiple variables like square feet, travel distance, age of home, crawlspace, etc They even work with optional add-on services like Radon Testing, etc Learn more about Invoicing in our help center.

Online Payments

Tap Inspect Payments is an optional feature that provides a Pay Now button on your invoices. That makes it quick and easy to get paid by your clients. You will often get paid before you even show up for the inspection.

With Tap Inspect Payments there is no more switching between payment systems or double entry job prices and contact info. You can accept payment through the mobile app at the job site, over the phone in the office, or clients can pay directly from the Client Portal.

Accept all major credit cards and the fees are competitive with other credit card processing alternatives. Learn more about Payments in our help center.

Get Started with Autopilot

Some home inspectors will only need the ability to send agreements and collect signatures. Other inspectors may also want the ability to send invoices and to enforce payment before anyone can access the inspection results. You choose what features and what restrictions you want to enforce for your clients.

The best part is that you can start today without any extra costs because all these features are included in your existing Tap Inspect subscription.

Getting started is simple. Go to your Autopilot settings page of your web account to take the Quick Tour. Then use our 4 step setup wizard that will help you set up your first Service along with a sample agreement and some default pricing to get you up and running.

Get started with Autopilot to take control of your business today!

Sync Tap Inspect With Your Google Calendar

Keeping your appointments straight and knowing when you are free gets tough for a home inspector. It is easy to double book a job or schedule a job when you have another commitment. Even worse is having to call a possible client back because you do not immediately know when you are available.

An online calendar is the easiest way to avoid those problems. They make keeping track of your availability and scheduled jobs a breeze. You can even turn on alerts to remind you of upcoming events.

Free services like Google Calendar allow you to access your calendar from multiple devices like an iPhone, a tablet, and any web browser. Google Calendar is also supported by all the other major calendars like OutlookApple iCloud Calendar, and dozens of other services and platforms. Including Tap Inspect.

Setup the Integration

Point your web browser to https://app.tapinspect.com/integrations (login with your email and password if needed) and click on Add Google Calendar to activate it for your account. From there it is as simple as following the prompts.

Get more details on setting up the integration from our help center.

Using the Integration

Each new job you add in Tap Inspect will be pushed to your calendar as a new event. By tapping on the the event on your calendar you can see the details of the job. There also a link that takes you to the job details on your web account.

How Past Clients Can Boost Your Home Inspection Recovery

The current real estate slowdown has been different from anything I have experienced in my 20+ years as a home inspector. The two questions on everyone’s mind are: ‘When will the recovery start?’ and ‘How fast will business ramp up to the usual seasonal busy time?’.

The recovery has already started. We are seeing an uptick in the number of home inspections going through Tap Inspect.  If you are waiting for the phone to ring you are still not too late. Now is the time to be marketing and putting your name and yourself out there.

Reach Out to Your Past Clients

A master home inspector focuses on building and maintaining their client relationship since the inspection was first booked. There is great value in that relationship. They know an ongoing relationship with their client will limit complaints and prevent claims. It also builds their referral network providing more and more home inspections.

If you have ignored your relationship with your home inspection client since you delivered their report you have been losing out on a valuable resource. It is not too late but I do have a few words of caution.

Trying to reconnect with past clients that you have ignored can be a double edged sword. If you did a great job they will be happy to hear from you. But if you remind an unhappy client about a bad experience you could be in for a harsh response or two. Take the risk and start reaping the rewards.

Client marketing takes a lot more than sending a calendar or fridge magnet once a year. It is not about just getting your name in front of them. You need to provide some type of value. Here are three ideas to get you started.

Seasonal Maintenance Checklist

Most people are working or staying at home. They are looking for projects. Home maintenance projects are some of the easiest and simplest to do. Send them a spring maintenance checklist to give them some direction.

Not a graphic designer? Not a problem. Spend $20 by going to Fiverr or another online service to get it done for you. It does not have to be anything fancy. Just a list of tasks with your logo and contact information. 

Home Maintenance Inspection

Usually at this time of year we are busy doing retail priced inspections. That is not the case during the current slowdown.

Some of our home inspection clients may be a bit overwhelmed with spring maintenance checklist or maybe just don’t have the time. By offering a low priced maintenance inspection you can bring in a few dollars and has very little liability. 

You could even offer to connect them with contractors to do the work or to provide estimates by using a service like Repair Pricer.

Ask Your Home Inspector

Almost everyone knows how to use Facetime, Zoom, or Skype by now. Most home inspectors are already using them to Provide a Personal Touch During Social Distancing.

As our clients are spending more and more time at home they have questions. They will notice things they have never noticed before. Leverage the technology to be your home inspection clients ‘go to’ when they have a question.

Be the home inspection hero they hired and you will have a referral source for the lifetime of your business.