How Past Clients Can Boost Your Home Inspection Recovery

The current real estate slowdown has been different from anything I have experienced in my 20+ years as a home inspector. The two questions on everyone’s mind are: ‘When will the recovery start?’ and ‘How fast will business ramp up to the usual seasonal busy time?’.

The recovery has already started. We are seeing an uptick in the number of home inspections going through Tap Inspect.  If you are waiting for the phone to ring you are still not too late. Now is the time to be marketing and putting your name and yourself out there.

Reach Out to Your Past Clients

A master home inspector focuses on building and maintaining their client relationship since the inspection was first booked. There is great value in that relationship. They know an ongoing relationship with their client will limit complaints and prevent claims. It also builds their referral network providing more and more home inspections.

If you have ignored your relationship with your home inspection client since you delivered their report you have been losing out on a valuable resource. It is not too late but I do have a few words of caution.

Trying to reconnect with past clients that you have ignored can be a double edged sword. If you did a great job they will be happy to hear from you. But if you remind an unhappy client about a bad experience you could be in for a harsh response or two. Take the risk and start reaping the rewards.

Client marketing takes a lot more than sending a calendar or fridge magnet once a year. It is not about just getting your name in front of them. You need to provide some type of value. Here are three ideas to get you started.

Seasonal Maintenance Checklist

Most people are working or staying at home. They are looking for projects. Home maintenance projects are some of the easiest and simplest to do. Send them a spring maintenance checklist to give them some direction.

Not a graphic designer? Not a problem. Spend $20 by going to Fiverr or another online service to get it done for you. It does not have to be anything fancy. Just a list of tasks with your logo and contact information. 

Home Maintenance Inspection

Usually at this time of year we are busy doing retail priced inspections. That is not the case during the current slowdown.

Some of our home inspection clients may be a bit overwhelmed with spring maintenance checklist or maybe just don’t have the time. By offering a low priced maintenance inspection you can bring in a few dollars and has very little liability. 

You could even offer to connect them with contractors to do the work or to provide estimates by using a service like Repair Pricer.

Ask Your Home Inspector

Almost everyone knows how to use Facetime, Zoom, or Skype by now. Most home inspectors are already using them to Provide a Personal Touch During Social Distancing.

As our clients are spending more and more time at home they have questions. They will notice things they have never noticed before. Leverage the technology to be your home inspection clients ‘go to’ when they have a question.

Be the home inspection hero they hired and you will have a referral source for the lifetime of your business.


Leave a Reply

Your email address will not be published. Required fields are marked *

Name *