Privacy Policy

Last updated: September 21, 2026

This Privacy Policy governs the privacy practices for Tap Inspect, Inc. (“Tap Inspect,” “we,” “us,” or “our”), and describes how we collect, use, and share personal information when you access and/or use our website located at https://www.tapinspect.com/ (our “Site”), our mobile application, and/or our related services, offered on a software-as-a-service (SaaS) basis through our URL https://app.tapinspect.com (collectively, the “Application”).

Who Is This Policy For

Tap Inspect deals with two different groups of people, and this Privacy Policy tries to be upfront about which parts apply to each group.

If you’re a home inspection company using Tap Inspect: you’re our customer. You created an account, you’re on one of our plans, and you use our Application to run your inspection business. Most of this Privacy Policy describes what we collect from you and how we use it.

If you’re the client of one of our customers (i.e., a home inspection company), for example, you had a home inspected and received a report through Tap Inspect, you’re not our customer, but some of your information (your name, contact details, property address, and sometimes payment details) passes through our Application because your inspector uses Tap Inspect to run their business. This Privacy Policy also covers what happens to your information. If you have a question about a specific inspection, report, or charge, contact the inspection company directly. We can’t answer on their behalf or share their account, business, or inspection details with you.

Information We Collect

We comply with applicable data protection laws. We primarily have access to and/or collect information that you voluntarily give us, including the information you provided via registration, email, or other direct contact from you. We do not require you to set up a user account to use our Site, however, an account is necessary to register and use our Application. Further, to sign up as a customer of Tap Inspect, you will need to create a user account with us.

For purposes of this Privacy Policy, “Personal Information” will include all personally identifiable information that is specific to you which meets the definition of applicable data protection laws as “personal information,” “personal data,” or “personally identifiable information” (e.g., name, address, phone number, email address, etc.).

We collect the following Personal Information:

From our customers (inspection companies): account information, including name, email address, phone number, and business details, limited payment information (see the section titled Payment Information below), usage data that describes how you use our Application and Site, device and log information, and support communications when you contact us.

On behalf of our customers, about their clients: name, contact information, property address, inspection details, and (if the inspector uses Tap Inspect Payments to collect their fee) certain limited payment information (see the section titled Payment Information below). We collect this information because our customers use our Application to deliver their inspection services; we don’t collect it directly from you or for our own purposes.

Information we collect automatically: We may automatically collect the following information about your use of the Site and Application through cookies, web beacons, log files, and other technologies: domain name; browser type and operating system; pages viewed, links clicked and other activities on the Site and Application; IP address [NOTE: we are aware that some data protection laws consider an IP address to be Personal Information, and we will protect it as such to comply with such laws]; the length of time using our Site and Application; access time; and device ID or other identifiers. We may combine this information with other information that we have collected, including where applicable, Personal Information. Please see the “Cookies and Other Tracking Mechanisms” section below for more information.

Location Information: Our Application may collect and process information about the physical location of your mobile device using GPS or other location technologies, such as sensor data from your mobile device providing information about nearby Wi-Fi access points and cellular network towers (“Location Information”). You have the ability to control access to Location Information through the control settings on your device.

We collect the categories of Personal Information identified above from the following sources:

directly from you;
through your use of the Site and Application;
through cookies and other tracking mechanisms and Location Information; and
our Third-Party Providers (defined below).

Payment Information

Tap Inspect handles two separate kinds of payments, and they work differently:

Your subscription to Tap Inspect. When you pay us for your Tap Inspect subscription plan, that payment is processed through Authorize.net, with Maxio managing the underlying subscription billing. We don’t store your full card number ourselves. Instead, Authorize.net collects credit card, debit card, and bank information directly from you. Please review Authorize.net’s and Maxio’s privacy policy to learn about their privacy practices.

Payments you collect from your own clients. If you use Tap Inspect Payments to collect your inspection fee, that’s a service we offer in partnership with ProPay (a Global Payments company). ProPay is the actual payment processor: money moves between your client, ProPay’s sponsor bank, and you; we never hold or touch those funds, nor do we collect or store credit card or bank information. Using this feature requires separately accepting ProPay’s own terms. See our Payments Terms for the full breakdown of how this works and what each party is responsible for. Please review ProPay’s privacy policy to learn about its privacy practices.

Cookies and Other Tracking Mechanisms

We use cookies and other tracking mechanisms to track information about the use of our Site and Application. We may combine this information with other Personal Information we collect.

Do Not Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies), and opt-out of certain ad networks.

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Application, while others are used to enable a faster log-in process or to allow us to track activities on our Site and Application. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. Certain features of the Site and Application may not function if you disable cookies. Please see our Cookie Policy for more information about how we use cookies and your options for controlling cookies, which can be found here: https://www.tapinspect.com/cookie-policy/.

Clear GIFs, Pixel Tags and other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site and Application to, among other things, track activities on the Site and Application, help us manage content, and compile statistics about usage of the Site and Application. We also use clear GIFs in HTML e-mails to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third-Party Analytics. We use automated devices and applications on the Site and Application, such as Google Analytics, to evaluate usage of our Site and Application. We also may use other analytic means to evaluate our Site and Application. We use these tools to help us improve our Site and Application, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. You can learn more about Google Analytics cookies by clicking here and about how Google protects your data by clicking here. You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing a browser plugin available here: https://tools.google.com/dlpage/gaoptout.

If you wish to limit third parties’ collection of information about your use of our Site or Application, some of these third parties permit you to opt-out of such advertising through the Digital Advertising Alliance or Network Advertising Initiative in the U.S., or the Digital Advertising Alliance of Canada in Canada. Other third parties offer their own opt-out option, which you may exercise at your discretion.

How We Use Information

We use your Personal Information as necessary to operate our Site and Application. In addition, we may use information we collect about you, including Personal Information you may provide to us and other information we collect, to:

To provide our Site and Application: running the Site and Application, generating and delivering reports, processing, scheduling and invoicing, and enabling Tap Inspect Payments.

To support you: responding to questions and requests for information, troubleshooting, managing your account, and for other customer service purposes.

To improve Tap Inspect: we use account and usage data, including in de-identified or aggregated form, to understand how our Site and Application are used, fix problems, and build and improve features.

For business operations: accounting, fraud prevention, legal compliance, and evaluating our own vendors and costs.

To communicate with you: service updates, billing notices, and (only if you’ve agreed to receive them) product announcements.

Tailor the content and information: to tailor contact and information that we send or display, to offer location customization, and personalized help and instructions, and to otherwise personalize experiences using the Site and Application.

Better understand: to understand how users access and use our Site and Application, both on an aggregated and individualized basis, in order to improve our Site and Application and respond to user desires and preferences, and for other research and analytical purposes.

Track use of our Site and Application: to investigate suspicious activity, and enforce our terms and policies, to measure and improve the operation and security of our Site and Application, and your Personal Information.

Enhance, improve and develop: for new services and products.

To the extent permitted by law.

We don’t sell or license Personal Information to third parties. If that ever changes for any specific data set, we’ll amend this Privacy Policy and ask for your acceptance again before it applies to you.

Who We Share Information With

Except as set forth herein, we will not share your Personal Information with any third party outside of our organization, other than to the third parties listed below (“Third-Party Providers”):

Service Providers. Your Personal Information may be provided to certain third-party service providers as necessary to provide our Site and Application, including third party vendors, service providers, payment processors, contractors, or agents who perform functions on our behalf. These service providers are under contract with us as necessary to fulfill your request and provide our Site and Application. We are responsible for assuring that these service providers comply with the terms of this Privacy Policy.

Customers/Vendors. To provide the Site and Application, we may disclose Personal Information to our customers and vendors who are under contract with us to use our Site and Application. We are responsible for assuring that such customers and vendors comply with the terms of this Privacy Policy.

We may have shared certain categories of Personal Information with these Third-Party Providers for business purposes. The information shared may include the following categories of Personal Information:

identifiers;
commercial information;
Location Information;
usage information; and
other information that can be associated with you, which are all described in this Privacy Policy.

Except for the Third Party Providers listed in this section, we will not share Personal Information with an unaffiliated third party without your prior authorization, unless doing so is necessary:

to enforce this Privacy Policy, to comply with law, regulation or other legal processes or to protect the rights, property, or safety of us or others,
to comply with a valid order or process from a public authority,
to protect against misuse or unauthorized use of our Site and Application,
to detect or prevent criminal activity or fraud, or
in the event that all or substantially all of our assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, in which case such information may be one of the transferred assets.

Artificial Intelligence

We may use automated tools, including artificial intelligence, for customer support purposes and for operational efficiency. These tools do not make decisions that produce legal or similarly significant effects without human involvement.

Your Rights

Depending on where you live, you may have certain legal rights under applicable law. For example, you may have the following rights:

Your right to Access – means that you can ask us for a copy of any Personal Information we hold about you.

Your right to Correct – if you believe that any of the Personal Information we hold about you is incorrect or out of date, you have the right to correct such Personal Information by providing us with the correct, up-to-date Personal Information.

Right to Delete – you can ask us to delete the incorrect or out-of-date Personal Information, and we will be happy to do so unless we are prevented from doing so by law or regulation. Please note that even if a request is made to delete your Personal Information, we may be permitted or required to retain a copy for our business and legal obligations as permitted or required under applicable law. In certain circumstances you may also have the right to ask us to erase your Personal Information.

Right to Portability – you have the right to request a copy of your Personal Information in a commonly used and machine-readable format to be provided to you or to such other third party as you specify.

Right to Limit – you have the right to limit how we use and disclose your sensitive Personal Information and the right to unsubscribe to any marketing communication and any other ancillary use of your Personal Information.

Right to List of Third Parties – you have the right to obtain a list of the specific third parties to which we have disclosed your Personal Information.

In addition to the rights listed above, some jurisdictions may provide a right to users that are subject to profiling in furtherance of decisions that produce legal or similarly significant effects. Please note, we do not use your Personal Information for profiling purposes.

Please note, some states provide a right to opt-out of the sale of Personal Information, using Personal Information for targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects. We do not engage in any of these activities, which is why we do not have an opt-out link.

Exercising Your Rights

Please contact us (as specified below) to request any of the above rights. You will be required to verify your identity before we are able to fulfill your request. Upon confirmation that you are making a lawful request, we will confirm our obligations under applicable law. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us. We will acknowledge your request and respond to your request (upon verification) in accordance with the response time required by applicable law. You also have the right not to be discriminated against (as provided for in applicable law) for exercising certain of your rights referenced herein. In some jurisdictions, you may have the right to appeal our action regarding your request for any of the above rights by contacting us at the email specified below.

Data Retention and What Happens If You Cancel

We keep your Personal Information if it is necessary to process your requests, operate our organization, and provide our Site and Application and your user account, or as long as we are legally required to do so. For as long as we have your Personal Information, we will continue to protect the privacy and security of such Personal Information consistent with the Privacy Policy.

We keep your account data and your clients’ inspection reports for as long as your account is active, and, importantly, we don’t delete your reports when you cancel. Once cancelled, you (and your clients, for reports already shared with them) can still access previously published reports and your historical data; you just won’t be able to publish or share new ones, or update old ones, until you re-subscribe. See our Refund & Cancellation Policy.

If you’d rather delete your account and data entirely, you may request deletion from the Application or your web account (see our help center guide). We’ll send a confirmation email from info@tapinspect.com, and your account and everything in it is permanently deleted 30 days later, unless we are required to keep such data for legal purposes.

Please note that if we elect to de-identify your Personal Information, such de-identified information is no longer your Personal Information, and we may use such de-identified information, alone or in an aggregated basis to analyze and offer our Application and Site, or as we deem appropriate.

Security

We use appropriate administrative, technical, and physical safeguards to protect your Personal Information in our systems, including encryption for data in transit and at rest. We restrict access to your Personal Information to our authorized personnel and/or Third-Party Providers as appropriate and necessary to provide our Site and Application and/or maintain your user account. The computers/servers in which we store Personal identifiable Information are kept in a secure environment.

However, no website, database, or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your Personal Information against unauthorized disclosure or misuse and protecting your user credentials for your account as we are not liable for any unauthorized use of such user credentials. If we ever experience a breach affecting your information, we’ll notify you by email to the address on your account, without unreasonable delay.

If you’re an inspection company and you believe your clients’ payment card data may have been compromised on your end, please tell us right away at info@tapinspect.com. We’ll acknowledge your report within 1 business day. See the Payments Terms for more on this.

Third Party Links

Our Site and Application may contain links to or may appear on third-party websites. Any access to and use of such third-party websites is not governed by this Privacy Policy but instead is governed by the privacy policies of those third-party websites, and we are not responsible for the information practices of such third-party websites.

Children’s Online Privacy Protection Act

Our Site and Application are not designed for persons under the age of 18. In compliance with the Children’s Online Privacy Protection Act, 15 U.S.C. § 6501.06 and 16 C.F.R. §§ 312.1 – 312.12, we do not knowingly collect information from children under the age of 13 or the equivalent age as specified by law in your jurisdiction, nor do our website(s) or products target children under the age of 13 or the equivalent age as specified by law in your jurisdiction. By using our Site and Application, you represent that you are not younger than 13. Please contact us if you know or suspect that we have collected information from children under the age of 13 or the equivalent age as specified by law in your jurisdiction, and we will take prompt measures to remove such information. We do not have actual knowledge that we sell or share Personal Information of minors under the age of 16.

Changes to This Policy

By accessing or using our Site or Application or creating a related user account, you agree that we will collect and handle information as described in this Privacy Policy, and you agree to be bound by this Privacy Policy and any related terms of use. If you do not agree to be so bound, do not visit or log in to our Site or Application. WE HAVE THE RIGHT TO REVISE THIS PRIVACY POLICY AT ANY TIME. WE MAY NOT NOTIFY USERS INDIVIDUALLY IF WE CHANGE THIS PRIVACY POLICY UNLESS THERE ARE MATERIAL CHANGES, IN WHICH CASE WE MAY NOTIFY YOU ELECTRONICALLY. ANY CHANGES WILL BE EFFECTIVE WHEN POSTED. WE ENCOURAGE YOU TO CHECK THIS PRIVACY POLICY FREQUENTLY FOR CHANGES.

Questions

Contact us through the website, by email at info@tapinspect.com, or by mail: Privacy Matters c/o Tap Inspect Inc. 4949 Brownsboro Rd. Louisville, KY 40207 USA

Specific Laws

US Data Protection Laws.

The US states which have enacted data protection laws include: Alabama (as of May 1, 2027), California (as of January 1, 2023), Colorado (as of July 1, 2023), Connecticut (as of July 1, 2023), Delaware (as of January 1, 2025), Florida (as of July 1, 2024), Indiana (as of January 1, 2026), Iowa (as of January 1, 2025), Kentucky (as of January 1, 2026), Louisiana (as of January 1, 2027), Maryland (as of October 1, 2025), Minnesota (as of July 31, 2025), Montana (as of October 1, 2024), New Hampshire (as of January 1, 2025), Nebraska (as of January 1, 2025), New Jersey (as of January 15, 2025), Oklahoma (as of January 1, 2027), Oregon (as of July 1, 2024), Rhode Island (as of January 1, 2026), Tennessee (as of July 1, 2025), Texas (as of July 1, 2024), Utah (as of December 31, 2023), Vermont (as of January 1, 2028), and Virginia (as of January 1, 2023).

Notice to California Residents.

You may have the right to receive information about the financial incentives that we offer to you, if any.

Metrics

California law may require us to compile the following metrics for the previous calendar year: the number of rights requests received, complied with, and denied, as well as the median number of days within which we responded to those requests. To the extent this obligation applies to our organization, we will comply.

California Shine the Light

Under California Civil Code sections 1798.83-1798.84, California residents who have an established business relationship with us are entitled to ask us once a year for information regarding the Personal Information we have shared, if any, with third parties for their direct marketing purposes. If you are a California resident and would like to submit such a request, please submit your request in writing to the email address listed in the Contact Us section and include the words “Shine the Light” in your correspondence. The request must include your name, street address, city, state, and ZIP code and an attestation that you are a California resident. We are not responsible for requests that are not labeled or sent properly, or that do not have complete information.

California Do-Not-Track Disclosure

We are committed to providing you with meaningful choices about the information collected on our Site for third party purposes. However, we do not currently recognize or respond to browser-initiated Do-Not-Track signals, as the Internet industry is currently still working on Do-Not-Track standards, implementations, and solutions.

Notice to Nevada Residents.

Nevada also has a right of consumers to opt-out of the sale of Personal Information. We do not sell your Personal Information, which is why we do not have an opt-out of such sale/sharing (i.e., “Do Not Sell or Share My Personal Information” link).

Notice to Illinois Residents.

Residents of Illinois may have certain rights under the Biometric Information Privacy Act. Please note, we do not digitally analyze any data for biometric identification purposes.

Canadian Laws.

The following additional terms apply to you if you reside in Canada. To the extent of any inconsistency, these terms take precedence over the terms of the Privacy Policy in relation to Personal Information that is collected and/or held in Canada.

Applicable Law

At the Canadian federal level, the Personal Information Protection and Electronic Documents Act (PIPEDA) establishes a framework for the collection and use of your Personal Information across Canada (e.g., if you are a candidate for employment of an organization that is a federally regulated work, undertaking, or business (e.g., Canadian bank, airline, broadcaster, etc.)). PIPEDA may not apply to Personal Information about you for use of our Application.

If PIPEDA does not apply, Canadian provincial privacy laws may still apply. We will comply with any such specific provincial privacy laws that apply to our App or research project. For example, Alberta, British Columbia, and Quebec may have provincial privacy laws that apply to your personal information.

Consent

Depending on the applicable data protection laws, we may need to obtain your consent for the collection, use, or disclosure of your Personal Information. In Canada, your consent is only valid if it is reasonable to believe that you understand the nature, purpose, and consequences of the collection, use, or disclosure of your Personal Information. You may withdraw your consent at any time.

At the time of obtaining your consent, we must provide you with the following:

An exhaustive list of types of Personal Information being collected and processed
A list of third parties with whom it is being shared (including the countries for such parties if outside Canada)
A stated commitment to handling your Personal Information according to our Privacy Policy, and provide a link to that policy
An explanation of the risk of harm and other potential consequences in using our Site and Application
A “No, I do not consent” button or similar option and explain to you the consequences of withholding your consent, and
A statement of the possibility for you to withdraw your consent after providing it.

If applicable, you will be provided with our Consent and/or Lawful Basis to Collection and Processing of Personal Data notice.

Opting Out of Email Communications

Canada’s Anti-Spam Legislation (CASL) requires your consent on an opt-in basis for us to communicate with you by email. If you elect to provide us with an email address, we will treat such provision as your consent to opt-in to our use of email as a communication means. If applicable, you will be provided with our Consent and/or Lawful Basis to Collection and Processing of Personal Data notice. You may opt-out of email communication at any time.